CGI Recruitment 2025 | Service Desk Tech L1 | Work From Office | Hiring Now
Job Summary
This company is hiring for the role of Service Desk Tech L1. The ideal candidate should possess strong troubleshooting skills, experience with ITSM tools, and familiarity with US customer support in a 24×7 operational environment. This company is looking for a highly motivated and skilled Service Desk Analyst with expertise in call handling and ticket management.
Job Description
- Company Name: CGI
- Job Type: Work From Office
- Post Name: Service Desk Tech L1
- Qualification: Bachelor’s Degree
- Experience: Freshers Are Eligible
- Location: Pune, India
Roles And Responsibilities
- Create, update, and resolve tickets using tools such as ServiceNow, BMC Remedy, etc.
- Collaborate with cross-functional teams for issue resolution.
- Ensure shift adherence and active participation in shift handovers and team huddles.
- Maintain high levels of customer satisfaction through professional communication and timely resolution.
- Handle inbound calls and manage IT service requests and incidents efficiently.
- Perform basic Windows OS and network connectivity troubleshooting.
Requirements
- Hands-on experience with ITSM tools like ServiceNow, BMC Remedy.
- Ability to work in a night shift and rotational 24×7 schedule.
- Excellent verbal and written communication skills.
- Familiarity with Citrix, AVDI, and Windows troubleshooting.
- Certifications such as ITIL Foundation, Google IT Support, AWS Cloud Practitioner.
- Strong team collaboration and time management skills.
Note: First, read through all of the job details on this page, then press the ” Click Here ” button to apply this job.
Apply Link: Click Here
( Apply Before The Link Expires )