Deltek Is Hiring | Associate Operations Specialist Job | Work From Home | Job Updates
About Company
It’s industry-specific software and information solutions maximize our customers’ performance at every stage of the project lifecycle by enabling superior levels of project intelligence, management and collaboration. It innovates and delivers software and solutions that power them to achieve their purpose.
Job Description
- Job Type: Work From Home
- Post Name: Associate Operations Specialist
- Qualification: B.E/B.Tech
- Experience: Freshers Can Apply
- Location: Across India
Job Responsibilities
- Collaborate with operational and development teams during triage and resolution of operational issues.
- Take ownership of reported incidents and drive them to resolution.
- Maintain a thorough understanding of products, automation, and integrations tailored for customers
- Ensure adherence to quality standards, SLA, process, and security policies.
- Follow incident management procedures based on severity.
- Handle escalations reported by other teams or customers with a proactive approach.
Job Requirements
- Excellent problem-solving ability and critical thinking skills.
- Proficiency in Incident Management and escalation processes.
- Ability to handle multiple tasks simultaneously and work effectively both individually and as part of a team.
- Understanding SaaS applications and related technology is a plus.
- Strong written and communication skills.
- Knowledge of Basic Networking, SOAP, RESTful API, SQL.
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