Syniverse Is Hiring | Work From Office | Customer Service Specialist | Job Updates
Job Summary
Syniverse is hiring for the role of Customer Service Specialist. This position will work with customers and internal support teams to assist with trouble shooting and problem resolution. The Customer Service Specialist is responsible for providing the first level of technical support for products and services.
Job Description
- Job Type: Work From Office
- Post Name: Customer Service Specialist
- Qualification: Any Graduate
- Experience: Freshers Can Apply
- Location: Bangalore, India
Job Responsibilities
- Effectively work with internal resources and 2nd level support groups as needed for ticket resolution.
- Track customer reported problems following ticketing procedure.
- Complete various administrative activities (e.g. time reporting, email, vmx ).
- Analyze customer issues and questions, including inoperability or inaccessibility of a system, module or function.
- Maintain ongoing communication with internal departments (i.e. Sales, Marketing, Product Support) to ensure customer satisfaction.
Job Requirements
- Ability to work with minimal supervision and, in some cases, such as off peak hours, weekends and holidays.
- Customer service experience preferred.
- Ability to proactively anticipate customer needs and make recommendations to meet those needs.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) preferred.
- Excellent interpersonal, verbal, and written communications.
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