Cactus Job | Work From Home Job | Customer Care Advisor Job | Hiring Now
Job Description
This company is hiring for the role of Customer Care Advisor. This position is responsible for customer content problem intake and ensuring tickets and issues are fully documented. You will replicate customer problems and perform Tier 1 support, working with technical peers and routing problems efficiently.
Job Description
- Company Name: Cactus
- Job Type: Full Time
- Post Name: Customer Care Advisor
- Qualification: Any Graduate
- Experienced: Freshers Can Apply
- Location: Across India
Job Responsibilities
- Escalate more complex or unique issues to senior staff and follows up with customers accordingly to ensure transparent communication.
- Documents detailed support requests and customer interactions accurately and thoroughly.
- Interact effectively with AI-enhanced knowledge base systems to quickly locate relevant information and solutions.
- Collaborate effectively with AI tools while maintaining human oversight and professional standards
- Make informed escalation decisions by leveraging AI insights and customer interaction data.
- Utilize prompt templates for common customer issues to generate consistent and effective responses.
Job Description
- Bachelor’s degree, preferably in computer science, information science, or a related field; lesser degrees must be accompanied by equivalent relevant experience.
- Robust problem-solving abilities and ability to quickly master new tools and techniques.
- Excellent professional oral and written English communication skills.
- Ability to communicate factually and accurately with external customers without making unwarranted assumptions, and effective collaborative, dialog-building skills to include listening and Q&A.
Note: First, read through all of the job details on this page, then press the “Click Here” button to apply this job.
Apply Link: Click Here
( Apply Before The Link Expires )