Salesforce Is Hiring | Work From Office Job | Graduate Job | Technical Support Engineer Job
Job Summary
Salesforce is hiring for the role of Customer Success Manager. In this role, a successful candidate must be able to help customers and partners overcome technical challenges, and provide hands-on troubleshooting, debugging, feature explanation, and standard process guidance to the broader Technical Support team.
Job Description
- Company Name: Salesforce
- Job Type: Full Time
- Post Name: Technical Support Engineer
- Qualification: Any Graduate
- Experienced: 3-4 Years
- Location: Hyderabad, Bangalore
Job Responsibilities
- Resolve complex customer service problems and manage customer expectations.
- Define and describe technical best practices.
- Troubleshoot and resolve technical issues in B2C Commerce Cloud (SFCC/Demandware).
- Create knowledge base materials to drive operational efficiency.
- Review support cases for technical and troubleshooting accuracy.
- Develop and maintain technical expertise in B2C Commerce product areas.
Job Requirements
- 3-4 years engineering/programming experience.
- Debugging Java code in enterprise environments.
- Experience supporting e-commerce applications with catalog, shopping cart, merchandising and payment handling is highly desirable.
- Analyzing Java heap and thread dumps.
- Experience providing web-development, SaaS/PaaS/cloud, or API support.
- Writing/debugging server-side JavaScript.
- Proficient with HTML, CSS, JavaScript.
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