Adit Is Hiring | Work From Home | Technical Support Representative Job | Urgent Hiring
About Adit Company
It is the Dental software designed to help practices integrate calls, texts, emails, patient forms, online scheduling, analytics, reviews, and payments in one place
Job Summary
As a Technical Support Specialist, you will be responsible for providing exceptional technical support to customers utilizing our Software as a Service (SaaS) products primarily through voice channels.
Job Description
- Company Name: Adit
- Job Position: Technical Support Representative
- Job Type: Work From Home
- Qualification: Any Graduate
- Experience: Freshers/Experienced
- Salary: Rs.36000 Per Month
Job Responsibilities
- Assist customers with product installation, configuration, and usage inquiries
- Collaborate with cross-functional teams to address customer concerns and provide feedback on product improvements
- Contribute to the development and maintenance of support documentation, knowledge base articles, and FAQs
- Provide excellent technical support to customers via phone and other voice channels
- Stay up-to-date with product knowledge, industry trends, and best practices to enhance technical support delivery
- Troubleshoot and resolve software and technical issues related to our SaaS products
Job Requirements
- Excellent verbal communication skills and the ability to effectively communicate complex technical concepts to customers in a clear and concise manner
- Ability to work independently, prioritize tasks, and manage time effectively to meet customer support SLAs
- Must have excellent written and verbal communication skills preferably looking for people who worked with overseas clients
- Strong technical aptitude and ability to troubleshoot and resolve software-related issues
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