American Express Job | Customer Care Professional Job | Work From Home/Office | Job Updates
Job Summary
This company is hiring for the role of Customer Care Professional. The Dispute Gate team, within Global Services Group, will allow American Express to centralize the disputes process in a way that benefits it’s customers and enables it to more effectively leverage the company quality of service.
Job Description
- Job Type: Work From Home/Office
- Company Name: American Express
- Post Name: Customer Care Professional
- Qualification: 12th Pass/Any Graduate
- Experience: 1 Minimum
- Location: Gurgaon, India
Job Responsibilities
- Handling difficult conversations.
- Handling card member disputes of various types while being aware of what’s required to support the merchant needs.
- Display exceptional attention to detail by thoroughly reviewing card member/merchant related documents or proofs and case notes.
- Identify trends and patterns, if any, and highlight with the relevant teams.
- Review information/documents using multiple tools and ensure appropriate course of action is pursued.
Job Requirements
- Ability to make sound decisions based on available evidence.
- Additional metrics accountability i.e. disputes metrics in addition to call center metrics.
- Clear communication and active listening.
- Minimum 1 Year experience in International Voice Process.
- Ability to make sound decisions based on available evidence.
- Excellent communication skills.
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