Cactus Is Hiring For Associate Customer Service Manager | Work From Home | Urgent Hiring
About Company
With offices in Princeton, London, Singapore, Beijing, Shanghai, Seoul, Tokyo, and Mumbai and a global workforce of over 3,000 experts, CACTUS is a pioneer in workplace best practices. It specializes in AI products and solutions that improve how research gets funded, published, communicated, and discovered.
Job Summary
Take ownership of the customer experience, influencing their decisions to buy, renew, or expand services. Respond promptly to inbound customer requests via email and CRM.
Job Description
- Company Name: Cactus
- Job Type: Work From Home
- Job Position: Associate Customer Service Manager
- Qualification: Any Graduate
- Experience: 0-2 Years
- Salary: Rs.30000 Per Month
Job Responsibilities
- Maximize customer satisfaction through accurate and timely resolution, meeting or exceeding stated SLAs
- Troubleshoot and resolve client complaints and other general account inquiries in a single customer interaction to create promoters and enhance the customer experience
- Deeply understand customer needs and requirements, and provide them with the best-suited price, service, and delivery options from the outset
- Anticipate customer needs and problems before they surface; develop deep customer intuition to empower our customers to achieve their goals
- Respond to inbound support tickets, ensuring customers receive timely and useful information to reduce friction while using the service
Job Requirements
- Have a service-oriented and customer-first mindset
- You enjoy helping and using your communication, persuasion, and people skills to achieve operational and team results
- Have excellent interpersonal and intercultural skills and can work with global teams
- Have excellent written and spoken communication skills
Apply Link: Click Here