Cactus Recruitment | Associate Customer Service Manager | Work From Home | Graduate Job
Job Summary
This company is hiring for the role of Associate Customer Service Manager. In this role you Respond promptly to inbound customer requests via email and CRM. Exhibit strong teamwork, punctuality, and problem-solving skills daily.
Job Description
- Company Name: Cactus
- Job Type: Work From Home
- Post Position: Associate Customer Service Manager
- Qualification: Any Graduate
- Experience: Freshers Can Apply
- Location: India
Roles And Responsibilities
- Handle all our tickets and provide resolution to queries regarding the editing, translation and publication support requirements and escalate complex issues when appropriate.
- Respond to inbound support tickets, ensuring customers receive timely and useful information to reduce friction while using the service.
- Troubleshoot and resolve client complaints and other general account inquiries in a single customer interaction to create promoters and enhance the customer experience.
- Maximize customer satisfaction through accurate and timely resolution, meeting or exceeding stated SLAs.
- Deeply understand customer needs and requirements, and provide them with the best-suited price, service, and delivery options from the outset.
Job Requirements
- Have a service-oriented and customer-first mindset.
- You enjoy helping and using your communication, persuasion, and people skills to achieve operational and team results.
- Excellent interpersonal and intercultural skills and can work with global teams.
- 0-1 year of work experience; prior experience in Customer Service is preferred.
- Excellent written and spoken communication skills.
- English is mandatory; other languages are welcome.
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