Certify Is Hiring For Client Support Specialist | Work From Home Job | Any Graduate Job
Job Summary
In this role, you will manage a queue of client-related issues and tickets submitted via the Salesforce system, providing Certify’s clients with the support they need to effectively use it’s products and services. This company is seeking a highly motivated and client-focused Support Specialist to join it’s team.
Job Description
- Company Name: Certify
- Job Profile: Client Support Specialist
- Job Type: Work From Home
- Qualification: Any Graduate
- Experience: Freshers Are Eligible
- Salary: Rs.36000 Per Month
Job Responsibilities
- Maintain detailed and accurate records of client interactions and integrations
- Collaborate with other teams, such as Sales and Product Development, to ensure a seamless client experience
- Provide detailed and accurate information about our products and services
- Respond to client inquiries via phone, email, and live chat in a timely and professional manner
- Provide feedback and suggestions for improving our products, services, and support processes
- Troubleshoot and resolve client issues, escalating to higher-level support when necessary
Job Requirements
- Excellent communication skills, both written and verbal
- Ability to work independently and as part of a team
- Ability to learn the product, processes, and engineering sectors
- Strong problem-solving abilities and attention to detail
- Positive attitude and a passion for helping clients succeed
- Ability to learn and use Salesforce software and other support tools
Apply Link: Click Here