Cision Is Hiring | Work From Home | Any Graduate Job | Customer Support Specialist Job
Job Summary
The CSS works with our customers to remove blockers to adoption of our software ensuring they can achieve their business goals. The Customer Support Specialist develops a culture of Customer Excellence through timely and thorough handling of customer problems, customer issues, answering product and service questions and suggesting information about other products or services.
Job Description
- Company Name: Cision
- Job Position: Customer Support Specialist
- Job Type: Full Time
- Qualification: Any Graduate
- Experience: Freshers/Experienced
- Salary: Rs.35000 Per Month
Job Responsibilities
- Accurately records and logs interactions with customers and updates account information and are able to retrieve this information to create reports for management
- Works with Customer Experience management to maintain best practices for efficient communications with customers
- Collaborates with Customer Success Managers, Onboarding & Implementation Consultants and other customer facing personnel to ensure service excellence
- Cross functional collaboration with internal and external partners and stakeholders, e.g the sales department, finance, other CX departments etc.
- Address customer questions about new products or services
Job Requirements
- Ability to collaborate with internal partners whilst co-ordinating key customer deliverables ensuring world class customer experience
- Excellent English language skills, written and verbal
- Highly customer focused; shows a real passion for the customer experience and customer support industry
- Advanced listening and verbal communication skills to understand customer’s needs
- Adaptable and ability to thrive in a fast-paced, ever-evolving environment
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