Cornerstone Is Hiring

Cornerstone Is Hiring For Junior Support Specialist | Work From Office Job | Latest Job Updates | Apply Online!

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Cornerstone Is Hiring For Junior Support Specialist | Work From Office Job | Latest Job Updates

Job Summary

This position requires an individual, who can passionately and patiently educate our clients on, how our product is designed to work, and has problem solving skills, eagerness to learn and customer centric mindset. unior Support Specialist works via telephone and electronic communication with clients to acknowledge, analyse, and resolve application software related questions and troubleshoot issues encountered in applications.

Job Description

  • Company Name: Cornerstone
  • Job Type: Full Time
  • Post Name: Junior Support Specialist
  • Qualification: Bachelor’s/Master’s Degree
  • Experienced: Freshers Are Eligible
  • Location: Pune, India

Job Responsibilities

  • Regular quality updates until resolution to prevent case staleness/aging and preventing a backlog.
  • Active engagement with Knowledge base and forums utilizing help channels/resources.
  • Seamlessly collaborate and contribute towards the inclusive success of Cornerstone OnDemand ecosystem.
  • Consistently deliver positive customer experience reflected over Customer Satisfaction metrics (CSAT).
  • Follow work on hand prioritization while dealing with cases carrying high customer impact and deliver time-bound resolution in line with customer expectations.
  • Consistently deliver aligning with set goals and beyond.

Job Requirements

  • Customer centric mindset, with passion for helping customers and providing excellent customer service.
  • Strong analytical and problem-solving skills.
  • Bachelor’s degree in computer science or equivalent with less than a year of customer facing application support experience.
  • Familiar with support workflows and processes and experience working with CRM application like Salesforce, in SLA driven ecosystem.
  • Basic awareness about SaaS, cloud computing, FTP, SSO, SMTP, HTML, etc.

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