Customer Service Associate – West Bengal (WFH)

Work from home with Amazon Customer Service!

Role: Digital Devices and Alexa Support Associate
Job Type: 6 Month Contract
Location: Work from home in West Bengal, India

Salary: 310000 to 370000 LPA/- ( Salary is based on Score/Experience received from Assessment )

What will you do as a Technical Support Associate?
As an Amazon Technical Support Associate, you have a very clear purpose: to investigate and resolve queries regarding Amazons digital services and devices, such as Kindle, Echo and Fire TV (among others) and to provide outstanding technical support to our customers. You’ll be the first point of contact for our customers by answering their requests through phone, chat, and/or email, and use a variety of tools to analyze and troubleshoot issues in real-time, investigate solutions, and communicate effectively with customers. You will also be responsible for conducting escalations when necessary.

What qualifications do we need from you?

• Minimum age: 18 years old
• Have the right to work in India
• Strong communication skills in English (both written and oral fluency)
• Proficient computer skills
• Willingness and ability to work in rotating shifts (i.e. early, late, overnight, weekend, and overtime as required)
• You’ll need a quiet, distraction free work space (dedicated office space with a desk and chair)
• From a technical perspective, a minimum 20 Mbps broadband connection speed using a hard-wire ethernet internet connection (no WIFI).

What strengths will you bring?

• Inquisitive, articulate, and solution-oriented
• Logical and analytical thinking
• Friendly and customer-focused in every situation
• Ability to learn quickly and embrace change
• Comfortable multi-tasking in a high-energy environment.

What benefits will you receive?

• Medical insurance
• Pension plan
• Internet allowance
• Lifestyle benefits and retail discounts through our Amazon Extras program
• Expert training and ongoing opportunities to learn more and develop your skills