NielsenIQ Is Hiring | Work From Home Job | Research Executive Job | Graduate Job
Job Summary
The focus is to create high levels of client satisfaction by delivering accurate and insightful responses that contribute to client outcomes. You responsible for executing specific client support-related activities including the delivery of reporting to our clients and client-focused data support, resolution and triage, and contract & order-to-invoice execution.
Job Description
- Company Name: NielsenIQ
- Job Position: Research Executive
- Job Type: Work From Home
- Qualification: Any Graduate
- Experience: 1-2 Years
- Salary: Rs.62000 Per Month
Job Responsibilities
- Trouble-shoot and resolve client inquiries related to databases, software, coding, and other key aspects that impact client deliverables
- Monitor the progress of inquiries against agreed service levels and escalate any issues to the appropriate team
- Support day to day contacts at the client, contributing to the achievement of client satisfaction targets
- Build and maintain relationships with other client support teams to ensure quality and timely service levels are exceeded
- Continue to broaden knowledge of client business issues and needs, Nielsen services, and the broader industry
Job Requirements
- Must have practical exposure to Python and Power BI
- Strong storytelling skills, able to take clients through the solution offered and get their buy-in and satisfaction
- Good understanding of FMCG industry and trends
- Able to respond to inquiries of moderate complexity with almost zero supervision
- Strong storytelling skills, able to take clients through the solution offered and get their buy-in and satisfaction
- Ability to develop relationships internally and at the client organization
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