Nokia Is Hiring

Nokia Is Hiring For Technical Support Engineer | Work From Office Job | Urgent Hiring | Apply Online!

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Nokia Is Hiring For Technical Support Engineer | Work From Office Job | Urgent Hiring

Job Summary

Nokia is hiring for the role of Technical Support Engineer. In this role, you create, review, and approve Knowledge-Base articles to document solutions and share expertise. The team’s core responsibility involves diagnosing, reproducing, and resolving in-field NM/SON software and hardware issues, escalating complex problems or software bugs to R&D as needed.

Job Description

  • Company Name: Nokia
  • Job Type: Full Time
  • Post Name: Technical Support Engineer
  • Qualification: B.E/B.Tech/M.E/M.Tech
  • Experienced: Entry Level
  • Location: Noida, India

Job Responsiblities

  • Provide valuable feedback to technical support and development teams on new product features and enhancements.
  • Oversee and manage the technical delivery of case-handling, including planning, execution, and automation of customer service activities.
  • Expand personal knowledge into new technical areas like cloud and AI/ML, contributing to the professional direction of the organizational unit.
  • Interact directly with customers on complex cases, provide workarounds, and manage escalations to R&D, PLM, and other stakeholders.
  • Ensure Service Level Agreements (SLAs) are met for escalated cases and lead Root Cause Analysis (RCA) reporting.

Job Requirements

  • A professional interpersonal communication, customer service, influencing, and conflict resolution skills, with the ability to engage and negotiate with customers and functional leadership.
  • Hands-on development experience with languages such as Java or Python, enhancing capabilities in automation and custom tool creation.
  • Flexible working arrangements to support work–life balance.
  • Hands-on experience with cloud technologies, including Microservices, Containers, Messaging, and container orchestration platforms like Kubernetes, RHOCP, and Docker/Podman.

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