Oracle Is Hiring | Sales Operations Analyst | Work From Office | Hiring Now
Job Summary
Oracle is hiring for the role of Sales Operations Analyst. The focus of this role will be to support Oracle’s Sales Organization via chat and incident support using Oracle’s Service Cloud product. The GSCO central team is responsible for providing training, business, contract support and communications on the Sales Systems and Tools used by Sales and Consulting globally.
Job Description
- Company Name: Oracle
- Job Type: Work From Office
- Qualification: Bachelor’s/Master’s Degree
- Experience: 0-2 Years
- Location: Bangalore, India
Job Responsibilities
- Identify and report Partner/user issues & feedback through appropriate channels.
- Work and communicate with cross-functional teams (engineering, sales, product specialists, etc.) using various channels of internal.
- Provide chat, email support to resolve user problems with proactive troubleshooting.
- Provide timely resolution of customer complaints and escalations including providing corrective actions.
- Escalate support requests to management and ensure they receive the appropriate attention.
Job Requirements
- Excellent written communication skills in English for email and chat support channels.
- Team player with very good interpersonal skills and forward-looking attitude.
- Ability to deal with challenging support requests in a timely manner.
- Should have strong knowledge in one of the following tools ( CPQ , DAS and Qrs ).
- Ability to work collaboratively in a diverse team environment.
- Ability and desire to provide excellent customer-service to internal customers.
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