Oracle Job | Associate Consultant Job | Work From Office | New Job Updates
Job Summary
Oracle is hiring for the role of Associate Consultant. Work with L2 and Monitoring teams to insure proper team assignments, cleanup of repetitive and non-actionable messages. Providing services to agreed SLA’s and OLA’s.
Job Description
- Company Name: Oracle
- Job Type: Full Time
- Post Name: Associate Consultant
- Qualification: Bachelor’s/Master’s Degree
- Experience: 0-2 Years
- Location: Bangalore, Mumbai, Chennai
Job Responsibilities
- Ticket Handling using best practices. Ensuring Proper Escalation and Engagement.
- Partner with L2 teams to centralize and build knowledge transfer focus on standard/certified procedures for L1 execution & remediation.
- Triage and Invoke Application Recovery using standard procedures.
- Engage major incident management should it be deemed necessary and agreed upon based on a broader or higher priority incident affecting other LOB’s.
Job Requirements
- Ability to multi-task, work under pressure and adhere to tight deadlines.
- Excellent interpersonal and communication skills.
- Basic knowledge of Incident, Problem, Change, Release, & Request Management processes.
- Able to work in 24×7 support in different shifts pattern on rotational basis (work schedule will include weekend support as well).
- Strong customer service and support focus with a desire to deliver high quality service.
- Experience in hands-on application support analyst role.
- Must be willing to work from Office.
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