Salesforce Is Hiring For Technical Support Engineer | Work From Office Job | New Job Updates
Job Summary
This company is hiring for the role of Technical Support Engineer. In this role, You will collaborate with Product Management and Solutions Delivery to discover and deploy fixes that drive customer satisfaction and ensure our products meet the highest standards of reliability and performance.
Job Description
- Company Name: Salesfoce
- Job Type: Full Time
- Post Name: Technical Support Engineer
- Qualification: B.E, BTech, MCA
- Experienced: 2-6 Year’s
- Location: Bangalore, Hyderabad, India
Job Responsibilities
- Manage communications with customers, at all levels, to maintain positive relationships.
- Participates in problem escalation and call prevention projects to help customers and other technical support staff increase efficiency.
- Participate in production incidents and customer’s escalations calls.
- Manage complex customer support cases daily, including verifying cases, isolating and diagnosing the problem, and resolving the issue.
- Coordinate with Quality Assurance and Engineering teams to help in identifying, reporting and resolving product defects.
Job Requirements
- Excellent analysis, debugging and trouble-shooting skills, and persistence in problem solving.
- Strong problem-solving skills, ability to think about complex problems and come up with creative solutions
- B.E, BTech, MCA degree or equivalent technical experience.
- Excellent written & verbal communication skills.
- Skilled in building strong customer relationships and effectively resolving issues through excellent communication.
- Must be detailed oriented with excellent communication and customer service skills.
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