Thomson Reuters Recruitment | Quality Analyst Job | Work From Home/Office Job
Job Summary
This company is hiring for the roleo of Quality Analyst. Elevate Customer Support effectiveness by monitoring calls, emails, and chats; assessing agent demeanor, technical accuracy, service quality, and policy adherence; and delivering actionable coaching and insights that improve performance, accuracy, efficiency, and the overall customer experience.
Job Description
- Company Name: Thomson Reuters
- Job Type: Work From Home/Office
- Post Name: Quality Analyst
- Qualification: Bachelor’s Degree
- Experience: 2 Years
- Location: Bengaluru, Karnataka, India
Job Responsibilities
- Builds strong, collaborative relationships across and beyond Customer Support.
- Exceptional verbal and written communication; strong business writing with precise vocabulary, grammar, and structure.
- Detail-oriented and self-motivated; comfortable working independently.
- Strong analytical mindset; identifies systemic training/quality gaps and recommends effective solutions.
- Highly organized; able to plan, prioritize, and manage workload to meet deadlines.
- Active listener who seeks clarification to ensure full understanding before taking action.
Job Requirements
- Strong technical proficiency with workflow systems and tools, including Thomson Reuters products, Windows, Word, Excel, PowerPoint, Outlook, Teams, Calabrio, and Tableau.
- Excellent verbal and written communication, with demonstrated coaching and mentoring capability.
- Demonstrated business acumen and leadership experience.
- Proven ability to deliver high-quality output under tight deadlines.
- Creative, innovative approach to evolving customer support quality needs.
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