Zones Is Hiring For Service Desk L1 | Work From Office | Job Updates
About Company
It is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done.
Job Description
- Company Name: Zones
- Job Type: Work From From Office
- Job Position: Service Desk L1
- Qualification: BE/B.Tech/BCA/MCA/M.Tech/Msc/ME
- Experience: Freshers/Experienced
- Salary: UpTo 3.6 LPA
- Location: Bangalore, India
Job Responsibilities
- Escalate unresolved issues to the next level of support personnel
- Pass on any feedback or suggestions from customers to the appropriate internal team
- Provide accurate information on IT products or services
- Follow-up and update customer status and information
- Determine the best solution based on the SOP’s/KB’s related to the issue and the relevant details provided by customers
- Identify and suggest possible improvements to procedures & KB articles
Job Requirements
- Good understanding of computer systems, mobile devices, and other tech products
- Real time Ticket creation and documentation
- Ability to diagnose and resolve basic technical issues faster
- Excellent communication skills is must
- Ability to work in a team environment and communicate effectively through chat systems (e.g. Microsoft teams, Skype)
- Strong customer service experience
Apply Link: Click Here
(Apply Before The Link Expire)