Sprinklr Is Hiring | Technical Support Engineer | New Job Updates | Work From Office
About Company
Today, Sprinklr is a leading enterprise software company for all customer-facing functions. It was founded in 2009 to solve a big problem: enterprise-size complexity dividing brands from the customers they serve.
Job Summary
This company is hiring for the role of Technical Support Engineer. Identify platform gaps/issues, while investigating and analyzing customer-reported issues to identify the root cause and provide effective solutions.
Job Description
- Job Type: Work From Office
- Post Name: Technical Support Engineer
- Qualification: BE/B.Tech
- Experience: 0-5 Years
- Location: Gurgaon, Bangalore
Roles And Responsibilities
- Collaborate with cross-functional teams, including developers, quality assurance engineers, and product managers, to resolve complex issues and provide feedback for product improvement.
- Escalate critical issues to cross functional teams to ensure quick resolution and coordinate with the product development team on bug fixes.
- Ensure quality resolution to avoid escalations from customers and reopening of issue tickets.
- Analyse support processes, identifying areas for improvement, and implementing solutions to enhance the overall customer experience and optimize support operations.
Job Requirements
- Excellent written and verbal communication skills.
- Ability to work independently and as a member of a team.
- Ability to think on your feet and remain calm under pressure.
- Passion for solving customer concerns and commitment to client delight.
- Strong technical background with advanced computer skills.
- Strong analytical and problem-solving skills.
- Self-motivated, takes initiative, assumes ownership.
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