NTT Data Is Hiring For Banking Operation Analyst | Work From Office Job
Job Summary
NTT Data is hiring for the role of Banking Operation Analyst .In this role, you will be part of a specialized team performing financially based investigative and assessment activities. Candidates should have a bachelor’s degree in finance or business administration and 1-4 years of relevant experience.
Job Description
- Company Name: NTT Data
- Job Type: Full Time
- Post Name: Banking Operation Analyst
- Qualification: Bachelor’s/Master’s Degree
- Experienced: 1-4 Years
- Location: Gurgaon, India
Job Responsibilities
- Manage all phases of the chargeback lifecycle in accordance with Association Rules and Regulations.
- Respond to merchant challenges and assess next steps in the Second Cycle Representment.
- Process system-generated retrieval requests, ordering cardholder-initiated supporting documentation where appropriate.
- Maintain a thorough understanding of all Association Rules and Regulations and communicate these to cardholders.
- Adhere to established departmental escalation procedures, Quality Standard Guidelines defined by the client, and requirements and controls in relation to PCI compliance standard.
- Conduct outbound contact with cardholders to verify the validity of transactions or non-monetary activity where applicable.
Job Requirements
- Minimum of 1-4 years of credit card and/or financial experience.
- Knowledge of Association rules and regulations.
- Demonstrated ability to exercise judgment skills required in dealing with moderately complex situations.
- Excellent communication skills in English (listening, verbal, written) with emphasis on active listening, probing, and negotiation skills.
- Ability to implement change efforts.
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