NTT Data Is Hiring For Technical Specialist | Work From Office Job | Latest Job Updates
Job Summary
NTT Data is hiring for the role of Technical Specialist. In this role, you provides support to customers/users where the product is highly technical or sophisticated in nature. This company is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems.
Job Description
- Company Name: NTT Data
- Job Type: Full Time
- Post Name: Technical Specialist
- Qualification: Bachelor’s/Master’s Degree
- Experienced: Entry Level
- Location: Chennai, India
Job Responsibilities
- Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail.
- Ensure that assigned infrastructure at the client site is configured, installed, tested, and operationa.
- Provide onsite technical support to clients and provide field engineering services to clients.
- Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT.
- Perform necessary checks, apply monitoring tools and respond to alerts.
Job Requirements
- Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
- Ability to maintain a positive outlook at work.
- Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.
- Communicate and work across different cultures and social groups.
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