Google Recruitment 2026 | Product Support Engineer Job | Work From Office | New Job Updates
Job Summary
This company is hiring for the role of Product Support Engineer. Develop and implement automation tools for diagnostics and debugging, streamlining processes and enhancing support efficiency, leading to faster resolution times.
Job Description
- Company Name: Google
- Job Type: Full Time
- Post Name: Product Support Engineer
- Qualification: Bachelor’s/Master’s Degree
- Experienced: Entry Level
- Location: Hyderabad, Telangana, India
Job Responsibilities
- Prioritize and deliver outstanding customer service throughout the customer journey, troubleshooting and resolving issues with Google’s advertisers and Sales teams, agencies and partners.
- Partner with our Sales, Product, Engineering and other cross-functional partner teams (as applicable) to own and continuously improve the journey of all clients across, resolve complex issues and understand customer pain points.
- Apply subject matter expertise in Google’s AI-driven ad products, with a focus on performance max, by understanding intricate functionalities to provide guidance and troubleshooting effectively.
- Analyze data and insights to create action plans to solve issues at the root cause for our customers focusing on knowledge management, operational improvements, account reviews and product adoption.
Job Requirements
- Experience in technical troubleshooting or customer support in a tech organization, and customer-facing experience translating technical concepts and solutions to non-technical and executive audiences.
- Excellent customer first and empathetic mindset, and ability to own end-to-end experience and solutions.
- Solving issues and developing tactical perspectives on customer-focused solutions.
- Experience in business analysis to conduct analytics, develop dashboards, and make recommendations.
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