NatWest Group Job | Customer Service Analyst Job | Work From Office Latest Job Updates
Job Summary
NatWest Group is hiring for the role of Customer Service Analyst. This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes. You’ll be providing crucial support to customers and colleagues in our contact centres.
Job Description
- Company Name: NatWest Group
- Job Type: Full Time
- Post Name: Customer Service Analyst
- Quaiification: Any Graduate
- Experienced: Entry Level
- Location: Chennai, India
Job Responsibilities
- Working closely with operational centres, providing coaching and support to increase efficiency and knowledge.
- Reviewing manual or ineffective processes which could be automated or enhanced.
- Identifying barriers to performance and coordinating improvements to enhance our efficiency.
- Maintaining a focus on improving our customer service and experiences.
- Keeping accurate records of day to day operations, logging incidents and identifying trends.
Job Requirements
- Fresher’s, 2024 or 2025 pass outs any graduates or any post graduates.
- An understanding of contact centre operations and performance metrics.
- Microsoft Office skills, including PowerPoint, Excel and Word.
- Experience of analysing and using performance data.
- You’ll need to have excellent planning and organisational skills.
- The ability to convey information in a simple and understandable way.
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