Criteo Is Hiring For Customer Care Specialist | Work From Office | New Job Updates
Job Summary
Criteo is hiring for the role of Customer Care Specialist. This role offers strong exposure, ownership, and development opportunities within a fast‑growing, collaborative environment. As a Customer Care Specialist, you will play a key role in supporting Criteo’s growth by acting as a trusted partner for our advertisers across a wide range of topics.
Job Description
- Company Name: Criteo
- Job Type: Full Time
- Post Name: Customer Care Specialist
- Qualification: Any Graduate
- Experienced: Entry Level
- Location: Gurgaon, India
Job Responsibilities
- Educate and empower advertisers on Criteo’s advertising platform’s features, and best practices, enabling them to run successful campaigns independently.
- Partner with internal teams (Technical Solutions, Creative Services, Product) to escalate and resolve complex requests efficiently.
- Deliver an excellent client experience by troubleshooting and resolving technical, creative, financial, and campaign‑setup related requests with speed, accuracy, and empathy.
- Become a power user of our CRM, ensuring high‑quality case management, data accuracy, and operational excellence.
- Actively track and own KPIs such as reply time, resolution time, and CSAT, using data to improve both individual and team performance.
Job Requirements
- Excellent organizational skills, the ability to multitask, and a sharp attention to detail in a fast‑paced environment.
- The ability to learn quickly, adapt, and thrive amid change and ambiguity.
- A strong passion for problem‑solving, simplifying complexity, and delivering solutions that leave clients satisfied.
- Strong communication skills, clear, structured, and impactful, both written and verbal.
- Basic exposure to digital marketing concepts.
- Curiosity, creativity, and the confidence to think outside the box to improve how things work.
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