Milliman Recruitment | Work From Office Job | IT Helpdesk Analyst Job | New Job Updates
Job Summary
In this role, you’ll be the first point of contact for employees needing IT support. Your initial focus will be on triaging helpdesk tickets, ensuring every request is clearly understood, properly documented, and routed to the right team. This is an excellent opportunity for someone early in their IT career or looking to transition into IT.
Job Description
- Company Name: Milliman
- Job Type: Full Time
- Post Name: IT Helpdesk Analyst
- Qualification: Bachelor’s/Master’s Degree
- Experienced: Entry Level
- Location: New Delhi, Gurgaon, India
Job Responsibilities
- Communicate with users to clarify issues and gather missing information.
- Monitor ticket progress and follow up to keep things moving.
- Provide clear, professional, and friendly communication at all times.
- Begin resolving common Level 1 issues such as password resets, access requests, and basic troubleshooting.
- Respond to incoming support requests via ticketing system, email, and chat.
- Follow step-by-step procedures and internal knowledge base articles.
Job Requirements
- Ability to translate user issues into well-documented tickets.
- Strong documentation habits and process discipline.
- Basic familiarity with workplace technology (Windows, macOS, Office tools).
- Able to manage multiple requests without losing track of details.
- Clear, professional verbal and written communication skills.
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