Clinisys Is Hiring For Associate Support Engineer | Work From Office Job | Graduate Job
Job Summary
Clinisys is hiring for the role of Associate Support Engineer. In this role, you informs internal and external stakeholders of the process, status, and resolution of the technical problems with frequent written and verbal communication. As an Associate Support Specialist, you will provide professional healthcare software support, resulting in high client satisfaction.
Job Description
- Company Name: Clinisys
- Job Type: Full Time
- Post Name: Associate Support Engineer
- Qualification: Bachelor’s/Master’s Degree
- Experienced: Entry Level
- Location: Bangalore, India
Job Responsibilities
- Identifies, assesses criticality, and prioritizes resolution of all new and existing issues.
- Actively partners with clients and internal resources in issue resolution.
- Receives and responds to incoming client requests via telephone and web portal.
- Proactively learns and expands knowledge of Clinisys applications, environments, and systems.
- Utilizes proven resolutions to address customer based on guidance from experienced staff.
- Learns case management systems with focus on established case management best practices.
Job Requirements
- Strong time management and organizational skills.
- Ability to deal with complex and challenging client issues.
- Excellent analytical and problem-solving skills.
- Ability to understand and articulate technical concepts in non-technical language.
- Excellent interpersonal and professional communication skills.
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