Capgemini Is Hiring For Associate Software Engineer | Work From Office Job | Tech Job Updates
Job Summary
Capgemini is hiring for the role of Associate Software Engineer. In this role, You’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Diagnose and resolve technical issues efficiently, aiming for First Call Resolution (FCR).
Job Description
- Company Name: Capgemini
- Job Type: Full Time
- Post Name: Associate Software Engineer
- Quaification: Bachelor’s/Master’s Degree
- Experienced: Entry Level
- Location: Noida, India
Roles & Responsibilities
- Escalate unresolved issues to higher-level support when necessary, following defined protocols.
- Maintain high levels of productivity and adherence to service level agreements (SLAs).
- Deliver technical support over the phone/chat for software (Windows OS, drivers), hardware, peripherals (printers, scanners, etc.), and basic network issues.
- Document all customer interactions and troubleshooting steps accurately in the ticketing system.
Job Requireements
- Ability to multitask and work in a fast-paced environment.
- Prior experience in a voice-based technical support role is preferred.
- Willingness to work in night shifts aligned with US time zones.
- Windows operating systems (installation, updates, error resolution).
- Hardware components and peripheral troubleshooting.
- The role primarily supports Indian evening and night shifts.
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