Poshmark Is Hiring For Junior Email Support | Work From Office | Latest Job Updates
Job Summary
This company is hiring for the role of Junior Email Support. In this role, you are responsible for providing front-line customer support to it’s growing Community. You will triage and respond to high volumes of time-sensitive customer inquiries–related to orders, their account, and provide detailed product education. Your ability to investigate, resolve issues, and communicate effectively will be critical in maintaining Poshmark’s high standards of customer satisfaction.
Job Description
- Company Name: Poshmark
- Job Type: Full Time
- Post Name: Junior Email Support
- Qualification: Bachelor’s/Master’s Degree
- Experienced: Entry Level
- Location: Chennai, India
Job Responsibilities
- Respond to users in a timely, friendly, and professional manner.
- Engage with Poshmark users regarding dispute cases via email support.
- Execute decisions to fairly resolve disputes following Poshmark’s return policies.
- Flexibility to work on holidays and occasional overtime, as required.
- Gather feedback and suggestions from the Community.
- Strive to exceed Volume, First Response Time, Resolution Rate and CES (Customer Effort Score) goals.
Job Requirements
- Excellent written and verbal English communication skills, with keen attention to detail.
- Endless patience and a positive attitude with the ability to turn a negative into a positive.
- Problem-solving mindset with the ability to work independently and as part of a team.
- Ability to collaborate and interact with managers and peers primarily from the US office headquarters with professionalism.
- Willing to work on holidays and provide support over weekends, as required.
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