Accenture Job | Customer Service Associate Job | Graduate Job | Work From Office
Job Summary
This company is hiring for the role of Customer Service Associate. In this role, you handle ticket inquiries from employees regarding non-technical functional problems. Document and update customer contacts in the Customer Service System.
Job Description
- Company Name: Accenture
- Job Type: Full Time
- Post Name: Customer Service Associate
- Qualification: Any Graduate
- Experienced: 1 Year
- Location: Bangalore, India
Job Responsiblities
- Answer general questions, provide education, and offer service to customers in a professional and courteous manner.
- Adhere to current understanding of policies and procedures, new products, services and processes of the client and the call center.
- Conduct self evaluations using quality-coaching tools to assess personal skill development and review results with Supervisors.
- Maintain acceptable attendance, punctuality, and respond to policy and procedures for communicating any schedule changes and preferences.
Job Requirements
- Minimum 1 year Customer Service experience or process execution, business with focus on support and operations.
- Good technical aptitude with an ability to learn quickly.
- Flexible to work in shifts as per business requirement, this will also include working in night shifts.
- Excellent communication, consultative and customer relationship skills.
- Good knowledge of the E-Commerce world is a strong plus.
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