Aircall Is Hiring For Customer Support Specialist | Work From Home Job | Graduate Job
Job Summary
You’ll be an advocate for our customers and the heart of Aircall by efficiently identifying, promoting product education, recommending technical solutions and guiding product users through features and functionalities. You will closely work with the global support team on a daily basis to ensure that technical issues are addressed and resolved promptly to ensure customer satisfaction at all times.
Job Description
- Company Name: Aircall
- Job Position: Customer Support Specialist
- Job Type: Work From Home
- Qualification: 12th Pass/Any Graduate
- Experience: Freshers/Experienced
- Salary: Rs.30000 Per Month
Job Responsibilities
- You can expect a great deal of support, transparency, and collaboration on a daily basis
- You’ll work closely with our clients to identify, solve, escalate and advise them on their questions and concerns
- You will find many opportunities to continue learning and developing in your role and beyond
- Day to day, your interactions with our customers directly impact their ability to run their teams efficiently
Job Requirements
- Excellent written and verbal communication skills
- An understanding of how CRMs systems work
- A curiosity to understand and troubleshoot complex customer inquiries
- Ability to multi-task across different platforms and forms of communication
- Familiar with ticketing tools and systems
- Ability to understand and explain technical concepts to customers and other internal stakeholders
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