American Express Recruitment | Work From Home/Office | Customer Service Associate Job
Job Summary
This company is hiring for the role of American Express. Consistently deliver extraordinary service on a high volume of inbound calls in a fast-paced, structured, customer care environment with a keen focus on driving a Customer First mentality. Use tools and resources to identify custom solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution.
Job Description
- Job Type: Work From Home/Office
- Post Name: Customer Service Associate
- Qualification: Any Graduate
- Experience: Freshers Can Apply
- Location: Gurgaon, India
Roles And Responsibilities
- Consistently deliver extraordinary service on a high volume of inbound calls in a fast-paced, structured, customer care environment with a keen focus on driving a Customer First mentality.
- Add value for our customers through unexpected relevant recommendations of product offers/ benefit enrollments that deepen customer engagement and loyalty.
- Meet and exceed performance goals that include, but are not limited to sales rates, quality goals, compliance regulations and productivity targets, & customer performance metrics.
- Address general and account-specific customer inquiries- statement inquiries, card replacement, make payments, rewards redemption, etc., and update customer account information.
Job Requirements
- Ability to showcase humility and show care and appreciation through emotional acknowledgement of our customer queries/situations on each call.
- Strong written and communication skills to be able to converse effectively and naturally with our Card Members to deepen client relationships and drive satisfaction.
- Passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness and problem solving skills.
- Passion for consultative sales, recommending products or solutions tailored to each customer.
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