Barclays Job | Quality Analyst Job | Work From Office Job | Urgent Hiring
Job Summary
Providing the opportunity for all it’s employees, globally to work flexibly empowers each of them to work in a way that suits it’s lives as well as enabling them to better service it’s customers’ and clients’ needs. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.
Job Description
- Company Name: Barclays
- Job Position: Quality Analyst
- Job Type: Full Time
- Qualification: Bachelor’s Degree
- Experience: Freshers/Experienced
- Salary: UpTo 15 LPA
- Location: Pune, Maharashtra
Job Responsibilities
- Provide recommendations and insight to ensure a first-class quality customer experience is delivered
- Recognize and promote role-model NPS & quality results
- Attend regular benchmarking sessions with Team Leaders to ensure that monitoring standards and controls and checks are understood and that calls are consistently assessed
- Identify opportunities for improvement and support implementation based on results and findings of quality monitoring
- Independently audit the QC, Complaints, RBM & NPS quality of front-line advisor chat/calls and monitor various controls, measuring against procedures and defined scorecards
Job Requirements
- Willingness and ability to take ownership of issues and manage through to a successful resolution
- Providing innovative judgement which can be contributed as part of the decision making process
- Ability to drive performance & achieve results, think on your feet/use initiative & assume responsibility/take ownership
- Strong analytical and data interpretation skill
- Expected to take accountability/responsibility of deliverables
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