Citi Recruitment | Work From Office | Ops Support Specialist Job | Graduates Job
Job Summary
This company is hiring for the role of Ops Support Specialist. In this role, you resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
Job Description
- Company Name: Citi
- Job Type: Full Time
- Post Name: Ops Support Specialist
- Qualification: Any Graduate
- Experienced: 2-4 Years
- Location: Pune, Maharashtra, India
Job Responsibilities
- Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed.
- Resolve complex problems based on best practice/precedence, escalating as needed.
- Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales.
- Support expansive and diverse array of products and services.
- Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries.
Job Requirements
- Ability to work unsupervised and apply problem solve capabilities.
- Demonstrated analytical skills and mathematical knowledge.
- Proficient in Microsoft Office.
- Ability to work unsupervised and apply problem solve capabilities.
- Consistently demonstrates clear and concise written and verbal communication skills.
- Ability to work occasional weekends to support Pega releases and COB testing.
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