Cornerstone Job | Product Support Specialist Job | Work From Office Job | Latest Job Updates
Job Summary
Cornerstone is hiring for the role of Product Support Specialist. In this role, this position requires a hands-on individual, who can passionately and patiently educate our clients on, how our product is designed to work, and excels in problem solving skills, has eagerness to learn and brings customer centric mindset.
Job Description
- Company Name: Cornerstone
- Job Type: Full Time
- Post Name: Prodcut Support Specialist
- Qualification: Bachelor’s/Master’s Degree
- Exprienced: 1-3 Years
- Location: Pune, India
Job Responsibilities
- Active engagement with Knowledge base and forums utilizing help channels/resources.
- Provide day to day functional and technical software application support in a 24×7 environment to our clients including functionality testing and troubleshooting as needed.
- Time-bound and superior customer communication over CRM (salesforce), phone and email to prevent case staleness/ageing and preventing backlog.
- Attain and maintain product certification on Cornerstone products in adherence with Cornerstones Product Certification Program achieving deep understanding and expertise over Cornerstone applications.
- Collaborate with team members from all around the world.
Job Requirements
- Customer centric mindset, with passion for helping customers and providing excellent customer service.
- Bachelors degree in computer science or equivalent with 1-3 years of customer facing application support experience (Preferably SaaS environment).
- Strong team player promoting and influencing positive team spirit towards inclusive success.
- Positive Attitude with ability to thinking out of the box.
- Strong analytical and problem-solving skills.
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