Groww Is Hiring | Work From Home Job | Customer Success Executive
About Groww Company
This Company is a passionate group of people focused on making financial services accessible to every Indian through a multi-product platform. Groww help millions of customers take charge of their financial journey.
Job Summary
Company is looking for dynamic and energetic professionals with good communication skills who demonstrate a customer-first attitude. This role is critical as it is the first point of call for the customers.
Job Description
- Company: Groww
- Job Profile: Customer Success Executive
- Job Type: Work From Home
- Qualification: B.Com/BBA/BBM/BA/B.Sc/MBA/ PGDM
- Experience: 0-1 Year
- Salary: Rs.30000 Per Month
Roles And Responsibilities
- Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades
- Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention Preferred
- Provide technical support and ad-hoc training to customers who use the company’s product, replying to inbound queries
- Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager
Job Requirements
- Knowledge of other regional languages is helpful if the company works within the country
- Eagerness to learn about the company’s products and their capabilities
- Ability to manage high volume of inbound customer queries
- Ability to empathize with the customer and high customer centricity
- Technical aptitude and the ability to understand and explain complex concepts in simple terms
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