Groww Is Hiring | Work From Home Job | Customer Success Executive | Apply Online!

Groww Is Hiring | Work From Home Job | Customer Success Executive
About Groww Company

This Company is a passionate group of people focused on making financial services accessible to every Indian through a multi-product platform. Groww help millions of customers take charge of their financial journey.

Job Summary

Company is looking for dynamic and energetic professionals with good communication skills who demonstrate a customer-first attitude. This role is critical as it is the first point of call for the customers.

Job Description

  • Company: Groww
  • Job Profile: Customer Success Executive
  • Job Type: Work From Home
  • Qualification: B.Com/BBA/BBM/BA/B.Sc/MBA/ PGDM
  • Experience: 0-1 Year
  • Salary: Rs.30000 Per Month

Roles And Responsibilities

  • Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades
  • Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention Preferred
  • Provide technical support and ad-hoc training to customers who use the company‚Äôs product, replying to inbound queries
  • Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager

Job Requirements

  • Knowledge of other regional languages is helpful if the company works within the country
  • Eagerness to learn about the company’s products and their capabilities
  • Ability to manage high volume of inbound customer queries
  • Ability to empathize with the customer and high customer centricity
  • Technical aptitude and the ability to understand and explain complex concepts in simple terms

Apply Link: Click Here

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