Rackspace Technology Job | Work From Home | Support Technician Job | Apply Online!

Rackspace Technology Job | Work From Home | Support Technician Job
About Company

It was launched in 1998, hundreds of IT hosting companies were providing access to single-tenant servers over the Internet. Today, this company is a leading provider of expertise and managed services across all the major public and private cloud technologies.

Job Description

  • Job Type: Work From Home
  • Post Name: Support Technician
  • Qualification: Bachelor’s Degree
  • Experience: Freshers Can Apply
  • Salary: Rs.32000 Per Month

Job Responsibilities

  • Monitor inbound customer ticket requests and route/troubleshoot
  • Provide support for business software including Microsoft Office
  • Providing a call logging and basic technical support function to callers
  • Perform capabilities gap analysis and drive continual service improvement across end user support services
  • Regularly update customers on their own open tickets
  • Administer and provide User account provisioning
  • To ensure that all tickets are progressed to satisfactory resolution within the relevant SLA

Job Requirements

  • Familiar with device OS installation or re-imaging
  • Ability to configure printers and other devices within the windows OS
  • Incident management and Hardware/Software related troubleshooting skills
  • Must be open to work in 24×7 environment
  • Proficient support of Microsoft products

Apply Link: Click Here

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