Rackspace Technology Job | Work From Home | Support Technician Job
About Company
It was launched in 1998, hundreds of IT hosting companies were providing access to single-tenant servers over the Internet. Today, this company is a leading provider of expertise and managed services across all the major public and private cloud technologies.
Job Description
- Job Type: Work From Home
- Post Name: Support Technician
- Qualification: Bachelor’s Degree
- Experience: Freshers Can Apply
- Salary: Rs.32000 Per Month
Job Responsibilities
- Monitor inbound customer ticket requests and route/troubleshoot
- Provide support for business software including Microsoft Office
- Providing a call logging and basic technical support function to callers
- Perform capabilities gap analysis and drive continual service improvement across end user support services
- Regularly update customers on their own open tickets
- Administer and provide User account provisioning
- To ensure that all tickets are progressed to satisfactory resolution within the relevant SLA
Job Requirements
- Familiar with device OS installation or re-imaging
- Ability to configure printers and other devices within the windows OS
- Incident management and Hardware/Software related troubleshooting skills
- Must be open to work in 24×7 environment
- Proficient support of Microsoft products
Apply Link: Click Here
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