Salesforce Job | Associate Technical Support Engineer Job | Work From Office Job
Job Summary
This company is hiring for the role of Associate Technical Support Engineer. In this role, you will be responsible for ensuring our customers’ success and satisfaction with it’s products and contributing to their long-term loyalty.
Job Description
- Company Name: Salesforce
- Job Type: Full Time
- Post Name: Associate Technical Support Engineer
- Qualification: Bachelor’s/Master’s Degree
- Experienced: 0-2 Years
- Location: Bangalore, India
Job Responsibilities
- Document solutions and contribute to internal knowledge bases and help articles.
- Troubleshoot product bugs, configuration problems, and integration failures.
- Reproduce issues in test environments and write clear bug reports for Engineering.
- Respond to customer-submitted support cases and help diagnose technical issues.
- Collaborate with senior engineers to escalate and resolve complex cases.
Job Description
- Strong analytical and problem-solving skills.
- Excellent in effectively communicating technical challenges and proposing solutions.
- Skilled in navigating through ambiguous or undefined problems, coupled with the ability to think abstractly.
- Ability to thrive in a fast-paced environment.
- Understanding of networking fundamentals (DNS, HTTP, REST APIs).
- Excellent written and verbal communication skills.
- Ability to effectively guide AI tools to achieve desired outcomes is a plus.
- Basic understanding of APIs, databases, or cloud technologies.
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