Sutherland Recruitment | Customer Support Associate Job | Work From Office | Hiring Now
About Company
At the heart of it all is Digital Engineering services – the foundation that powers rapid innovation and scalable business transformation. It have created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies.
Job Description
- Company Name: Sutherland
- Job Type: Full Time
- Post Name: Customer Support Associate
- Qualification: Any Graduate
- Experienced: 0-2 Years
- Location: Mumbai, India
Job Responsibilities
- Take full ownership of each interaction with proactive problem-solving and excellent customer service.
- Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.
- Be the primary point of contact for our Business-to-Business customers through Calls, Email & Chat.
- Maintain customer records and call documentation in our systems with precision.
- Suggest process improvements and flag recurring customer issues through proper channels.
- Provide timely, accurate, and professional support while maintaining service-level agreements.
Job Requirements
- Ability to empathize with customers, manage time effectively, and work independently.
- 0–2 years of experience (freshers welcome!).
- Good verbal and written communication skills in English.
- Familiarity with email etiquette and multi-channel communication (Voice, email & Chat).
- Strong customer service mindset with active email communication skills.
- Basic user-level knowledge of Windows operating systems.
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