Twilio Is Hiring | Work From Home Job | Onboarding Operations Specialist
Job Summary
This role will work directly with customers to help them port their phone numbers into Twilio, procure Sender IDs, and have access to phone numbers they require for their applications. It is seeking an Operations Specialist to join the team that runs Twilio’s phone number operations globally.
Job Description
- Company Name: Twilio
- Job Type: Work From Home
- Job Position: Onboarding Operations Specialist
- Qualification: Any Graduate
- Experience: Freshers/Experienced
- Salary: Rs.52000 Per Month (approx)
Job Responsibilities
- Respond to and action incoming carrier partner notifications
- Provide support for common customer inquiries received by email to ensure customers have an excellent experience with Twilio
- Assess the nature of product or service issues and resolve basic-to-intermediate level problems
- Learn new processes across a variety of subject areas and ensure our operations are running smoothly
- Work independently to troubleshoot/determine resolution for issues across the entirety of your team’s domain
Job Requirements
- Monitoring tasks and queues, ensuring SLAs aren’t breached for self and the team
- Ready to take up additional tasks depending on requirements
- You’re a clear verbal and written communicator
- Able to complete tasks in core areas within SLAs
- Interaction with the technical team frequently to understand the core nature of the process and implement process improvements as in when demanded
- Capable of learning quickly and mastering complicated systems
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