Unisys Is Hiring For Service Desk Analyst | Work From Office Job | Any Graduate Job
Job Summary
Unisys is hiring for the role of Service Desk Analyst. In this role, you involves troubleshooting hardware, software, network, and application-related issues while ensuring excellent customer service and adherence to service level agreements (SLAs). Provide first-level troubleshooting for desktop, laptop, mobile, printer, and application-related issues.
Job Description
- Company Name: Unisys
- Job Type: Full Time
- Post Name: Service Desk Analyst
- Qualification: Any Graduate
- Experienced: 1-3 Years
- Location: Bangalore, India
Job Responsibilities
- Reset passwords and manage user accounts through Active Directory or relevant identity management tools.
- Serve as the first point of contact for IT support requests via phone, email, chat, and ticketing systems.
- Escalate unresolved incidents to appropriate Level 2/Level 3 support teams.
- Ensure timely resolution in accordance with defined SLAs.
- Log, categorize, prioritize, and track incidents and service requests.
- Troubleshoot Windows operating systems, Microsoft 365 applications, Outlook, Teams, and basic networking issues.
Job Requirements
- Basic understanding of Microsoft 365 (Outlook, Teams, Word, Excel, PowerPoint).
- Excellent verbal and written communication skills.
- Experience with ticketing tools such as ServiceNow, Remedy, Jira, or similar.
- Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
- Strong troubleshooting and problem-solving skills.
- Knowledge of Windows 10/11 operating systems.
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