American Express Job | Operations Support | Work From Home Job | Apply Online

American Express Job | Operations Support | Work From Home Job

Job Summary

At American Express, you’ll be recognized for your contributions, leadership, and impact, every colleague has the opportunity to share in the company’s success. Together, it will win as a team, striving to uphold it’s company values and powerful backing promise to provide the world’s best customer experience every day.

Job Description

  • Company Name: American Express
  • Job Role: Operations Support
  • Job Type: Work From Home
  • Qualification: Bachelor’s Degree
  • Experience: Minimum 1 Year
  • Salary: Rs.40000 Per Month
  • Location: Gurgaon, Haryana, India

Roles And Responsibilities

  • Troubleshooting processor issues connecting to our systems
  • Monitor for system alerts. Contact processors when interruptions in their data feed are impacted
  • Troubleshoot configurations and errors within the internal platform
  • Work closely with Accertify Subject Matter Experts to evaluate and identify emerging technologies for chargeback and adopt new approaches and features as needed
  • Provide technical support and set up for our clients regarding our Chargeback functionalities
  • Act as a liaison between external clients and internal departments
  • Configure Chargeback Analyst user interface to client’s specifications

Job Requirements

  • Knowledge of Chargeback Processes is highly desirable and crucial for this role
  • Excellent written and verbal communication skills
  • Possess leadership traits and characteristics is a plus
  • Prior experience working directly with customers/payment network processors
  • Experience with technical troubleshooting of an application
  • Experience with supporting payment transactions with a card processor

Apply Link: Click Here

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