IntouchCX Is Hiring | Work From Home Job | Customer Service Representative | Apply Online!

IntouchCX Is Hiring | Work From Home Job | Customer Service Representative | Urgent Hiring

Job Summary

Candidates will be responsible to resolve queries related to order, inventory, and billing via Live Chat/Email and ensuring the customers are satisfied with the service offered. Ideal candidate shall have excellent customer service skills and be passionate about helping customers.

Job Description

  • Company Name: IntouchCX
  • Job Position: Customer Service Representative
  • Job Type: Work From Home
  • Qualification: Any Graduate
  • Experience: Freshers Are Eligible
  • Salary: Rs.31000 Per Month

Job Responsibilities

  • Responsible to handle inquiries in a manner which meets quality and performance standards
  • Document customer transactions accurately in the appropriate systems
  • Provide information to the client and place appropriate notes in the system indicating exactly what action was taken or needs to be taken
  • Identify and escalate priority emails to appropriate channels
  • Maintain thorough knowledge of systems so that information can be researched and proper information is given to the customer
  • Document customer transactions accurately in the appropriate systems

Job Requirements

  • Organize and follow up multiple tasks/details with accuracy and timeliness
  • Adhere to all organizational policies and procedures
  • Perform basic mathematical functions
  • Ability to listen attentively and to use the information provided by clients to tailor responses and actions to meet the client’s specific needs
  • Must successfully pass a background check if required

Apply Link: Click Here

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