IntouchCX Is Hiring | Work From Home Job | Customer Service Representative | Apply Online!

IntouchCX Is Hiring | Work From Home Job | Customer Service Representative | Urgent Hiring

Job Summary

Candidates will be responsible to resolve queries related to order, inventory, and billing via Live Chat/Email and ensuring the customers are satisfied with the service offered. Ideal candidate shall have excellent customer service skills and be passionate about helping customers.

Job Description

• Company Name: IntouchCX
• Job Position: Customer Service Representative
• Job Type: Work From Home
• Qualification: Any Graduate
• Experience: Freshers Are Eligible
• Salary: Rs.31000 Per Month

Job Responsibilities

• Responsible to handle inquiries in a manner which meets quality and performance standards
• Document customer transactions accurately in the appropriate systems
• Provide information to the client and place appropriate notes in the system indicating exactly what action was taken or needs to be taken
• Identify and escalate priority emails to appropriate channels
• Maintain thorough knowledge of systems so that information can be researched and proper information is given to the customer
• Document customer transactions accurately in the appropriate systems

Job Requirements

• Organize and follow up multiple tasks/details with accuracy and timeliness
• Adhere to all organizational policies and procedures
• Perform basic mathematical functions
• Ability to listen attentively and to use the information provided by clients to tailor responses and actions to meet the client’s specific needs
• Must successfully pass a background check if required

Apply Link: Click Here

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