Triple Is Hiring | Customer Service Executive Job | Work From Home Job
Job Summary
The Customer Service Executive will also be accountable for maintaining accurate customer records in the CRM system, achieving customer service targets and goals, and communicating customer feedback to the management team. The Customer Service Executive will be responsible for providing excellent customer service to clients through various channels including phone, email, chat, and social media.
Job Description
- Company Name: Triple
- Job Profile: Customer Service Executive
- Job Type: Work From Home
- Qualification: Bachelor’s Degree
- Experience: Freshers Are Eligible
- Salary: Rs.23000 Per Month
Job Responsibilities
- Identify customer concerns and find effective solutions, aiming for first-contact resolution whenever possible, while adhering to company policies and guidelines
- Analyze complex situations, think critically, and take proactive steps to resolve issues, collaborating with other departments when necessary
- Participate in ongoing training and development programs to enhance your skills and knowledge, contributing to improving customer service processes
- Collaborate with fellow team members to share insights, knowledge, and best practices, fostering a supportive work environment
- Maintain a deep understanding of the products or services to answer customer queries and provide appropriate recommendations accurately
Job Requirements
- Excellent problem-solving and analytical skills
- Excellent verbal and written communication skills
- Experience in a customer service or contact center environment is preferred
- Ability to multi-task and prioritize workload in a fast-paced environment
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